Shipping Policy

We process and ship orders within 24-48 hours (excluding weekends and holidays).

Shipping & Tracking

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping rates

Shipping costs are calculated at checkout (or based on the shipping option you select).

Address accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders delayed or returned due to an incorrect or incomplete address.

Delivery issues

If your package shows as delivered but you haven’t received it, please check with your household/building and the carrier first. If you still can’t locate it, email us at 1sthandsecondhand@gmail.com within 48 hours and we’ll help you investigate.

International shipping 

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.